Refund policy

MedGasEquipment.com Return & Refund Policy

We want you to feel confident when purchasing medical gas equipment and accessories from MedGasEquipment.com. Because these products are used in regulated environments and must meet strict safety standards, our return guidelines differ from general retail policies. Please review the information below before submitting a return request.

Eligibility for Returns

We accept returns on most items within 30 days of delivery, provided that:

  • The product is unused, unopened, and in original packaging

  • All accessories, manuals, and components are included

  • The item has not been installed, pressurized, or exposed to gas

  • The product is not classified as a special‑order, custom‑built, or non‑returnable item

Items that have been used, show signs of wear, or cannot be resold as new are not eligible for return.

Non‑Returnable Items

Due to safety, contamination, and regulatory requirements, the following items cannot be returned:

  • Medical gas regulators, hoses, fittings, or adapters that have been connected to a gas source

  • Oxygen analyzers, sensors, or calibration equipment

  • Opened filtration products, disposables, or sterile items

  • Custom assemblies or special‑order equipment

  • Any product marked “Final Sale” at checkout

If you are unsure whether your item qualifies, contact us before initiating a return.

Return Authorization Required

All returns must be approved in advance. To request authorization, email us at support@medgasequipment.com with:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos of the product and packaging (if applicable)

Unauthorized returns will not be accepted.

Restocking Fees

Most eligible returns are subject to a 15–25% restocking fee, depending on the product category. This covers inspection, testing, and repackaging required for medical‑grade equipment.

Refunds

Once your return is received and inspected:

  • Approved returns will be refunded to your original payment method

  • Shipping charges are non‑refundable

  • If the item is rejected due to use, damage, or missing components, we will notify you and return the product to you at your expense

Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 48 hours of delivery. We will arrange a replacement or correction at no cost to you.

Cancellations

Orders may be canceled before shipment. Once an order has shipped, it must follow the standard return process.

Contact Us

For questions about returns, refunds, or product eligibility, reach our support team at:

📧 support@medgasequipment.com 📞 (954) 899-6072